Privacy policy
This page sets out what we collect, why we hold it and how you ask for a change; the sibling pages borrow its definitions instead of restating them.
LEGAL REFERENCE
What our privacy policy covers
Your privacy policy at lucky gaming is written in plain Pakistani English, so you can see exactly what we collect when you open an account and how long...
Plain-English draftingYour access rightsRegion-aware clausesDated change history
Where this policy applies and what we keep
This policy governs every account you hold with us from a supported region, and the wording flexes with local law. Where a national data rule sets a longer retention period we follow it; where the period is shorter, we erase your record sooner. We keep your registration name, contact number, device signature and the settled trail behind each JazzCash, Easypaisa, SadaPay or
Raast transfer, because reconciliation and fraud checks both need a durable log. Marketing consent sits separately from account data, so you can switch it off without losing access. Where local law permits, you may ask for a copy of your record, a correction, or closure of the account, and we answer each request through the same support desk that handles your payments.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
ASK US DIRECTLY
How to reach us about your data
Questions about the policy reach a named team rather than a queue that disappears. Live chat runs from 9am to 1am Pakistan time, and our email desk answers written requests about your record within two working days. If you want a detail corrected or removed, tell us the field and the reason, and we log the ticket against your account number.
Team online
Live chat
Reach an agent trained on this policy between 9am and 1am Pakistan time for questions about your record, consent switches or the storage period on a closed account.
Email desk
Send a written request to the data desk and you receive a ticket number; most copy requests and corrections are answered inside two working days, with the outcome logged on your account.
Account settings
Update your contact number, switch marketing consent off or close the account yourself, and the policy record changes the moment the new setting saves on your own profile.
HOW POLICY IS KEPT
Who writes and checks this policy
The policy is drafted by the same team that runs account onboarding, so the wording matches what you see in the flow. Every release carries a date and...
Named policy owner
One data protection contact signs off every revision, so a question about a clause reaches someone accountable rather than a...
Change log
Each version carries a date and a short summary of what moved, so you can tell whether a wording change...
Retention table
We publish the months we hold registration data, transfer records and chat transcripts, with the Pakistani rule that sets each...
Plain-language drafting
Clauses are drafted for the way you use JazzCash, Easypaisa, SadaPay or Raast day to day, and any legal term...
Rule tracking
We follow Pakistani data and payments rules as they change and move the affected clause first, before the wider page...
Support script checks
Agents answer data questions from the same script the policy uses, so what you hear on chat matches the clause...
CONSISTENT ACROSS PAGES
How this page lines up with other pages
This page sits alongside our account terms, cookie page and the payments page, and the four are meant to be read as one set. Where a clause here and a clause there...
Account terms
Account terms cover what you may do inside the lobby, while this policy covers what we hold about you as you do it, and retention reads identically on both.
Cookie page
Session and analytics cookies are listed on that page, but the consent switch you set here governs both, so one choice covers every device you sign in from.
Payments page
JazzCash, Easypaisa, SadaPay and Raast settlement timings sit on that page; this policy states which parts of the resulting trail we store and who can open it internally.
Security clause
The login and device rules described on this page protect your account everywhere you sign in, including the two-factor step used before any withdrawal is released to you.
Region wording
Clauses that apply in Pakistan read the same way whichever page you open them from, so a rule never shifts meaning as you move between sections on the site.
Contact route
Each page points to one support desk, so a question about data, a transfer or a login all land in the same place with a single reference number attached.
INSIDE THE POLICY
What sits on this policy page
The page is laid out so you can find a clause without scrolling through the whole thing. A summary strip near the header lists the four points you...
Summary strip
Four lines near the header state what we collect, how...
Rail chip row
JazzCash, Easypaisa, SadaPay and Raast appear as chips that jump...
Clause anchors
Every heading carries a permanent link, so you can send...
Rights checklist
A short checklist spells out the requests you can make...
Revision log
Dated entries at the foot show what moved in each...
Language control
A language control keeps the policy in the English used...
Privacy questions we get most
Your registration name, contact number, date of birth band, device signature and the settled record of every transfer you make through JazzCash, Easypaisa, SadaPay or Raast. Chat transcripts tied to your account are stored as well.
Retention follows the Pakistani rule attached to each record type, and then the file is removed. Transfer trails usually outlast chat logs, because settlement and audit checks need them for longer.
Yes. Message the support desk from your registered number and we send the account record with the date it was produced, usually inside two working days of your request.
Only to processors that keep the platform running, such as payment rails and identity verification, and only as far as a single transaction needs. Your record is never sold.
Marketing consent sits apart from your account detail, so you can turn it off in account settings or by replying to a message. Lobby access stays exactly as it was.
It applies wherever you open an account from a supported region. Where local law grants an extra right or a longer retention period, that rule takes priority over the wording printed here.